Cookies Policy

Cookies Policy for Velobet Casino

This Cookies Policy explains how Velobet Casino uses cookies and similar browser technologies to make the site work, remember your preferences, analyse performance, and keep accounts secure. It is written in plain language so you can quickly understand what is stored on your device and how to manage it.

What cookies are

Cookies are small text files placed on your browser or device when you visit a website. They store simple information such as a session identifier or a preference flag. Other browser storage technologies such as localStorage and sessionStorage perform similar roles for short-term or persistent client-side data.

Why cookies are used

Cookies help the site remember who you are, keep you signed in, tailor content and language, record active promotions, and measure how the site performs. They also support security checks and diagnostics, so problems can be identified and fixed more quickly.

Essential cookies

Essential cookies are required for the site to function. They handle basics like session continuity, cart and cashier workflows, and secure login tokens. Without these cookies you may be unable to sign in, place bets, access account areas, or complete payments.

Session cookies

Session cookies last only for your browsing session and are deleted when you close the browser. They enable temporary functions such as keeping you logged in while you move between pages and remembering form inputs within a single visit.

Persistent cookies

Persistent cookies remain on your device after the session ends and are used to remember settings like language, currency selection, and display preferences. They typically have defined expiry periods such as 30 days or 12 months depending on the purpose.

Functional cookies

Functional cookies store choices you make on the site so we can present the interface the way you prefer. Examples include language selection, preferred layout, and optional interface toggles. These cookies improve convenience but are not necessary for basic site operation.

Analytics and performance cookies

Analytics cookies collect aggregated data about how visitors use the site, for example which pages are most visited and where errors occur. This information is anonymised and used to improve loading speed, navigation and game availability. Analytics data does not directly identify individual users.

Preference and language settings

Preference cookies remember your language and display settings so you see the same configuration on return visits. If you change language or currency, these cookies make that choice persistent until you update or clear them.

Login and session continuity

Login cookies maintain your signed-in state and help manage session expiry. They enable quick re-authentication for short periods without re-entering credentials, while still applying security checks to prevent unauthorised access.

Device recognition

Device recognition cookies help identify trusted devices you use frequently. Recognising a device reduces repeated identity checks while flagging unfamiliar devices for additional verification. This balances convenience with account protection.

Security-related cookies

Security cookies support fraud prevention and anti-abuse systems. They may record session fingerprints or throttling counters to detect suspicious behaviour. These cookies are important to protect accounts and payment flows.

Browser storage technologies

In addition to cookies, the site may use localStorage and sessionStorage for non-critical data that improves responsiveness, such as temporary form entries or UI state. These storage mechanisms are confined to your browser and can be cleared from browser settings.

Third-party integrations

Some features rely on third-party tools and platforms such as analytics providers, payment processors, and game vendors. These partners may set their own cookies when their content loads on our site. Third-party cookies are governed by the provider's policies and can be managed separately.

Marketing and communication preferences

Marketing cookies record your interaction with promotional content and opt-in choices. They help the site present relevant offers and avoid showing the same promotional banner repeatedly. You can opt out of personalised marketing cookies via the cookie settings panel.

Cookie consent management

On your first visit a cookie banner will explain cookie categories and let you accept or manage preferences. You can change those preferences at any time using the cookie settings link in the site footer. When you withdraw consent for a category, the site will stop setting non-essential cookies in that category going forward.

Browser cookie controls

Your browser also provides controls to view, block or remove cookies. Common options include blocking third-party cookies, preventing all cookies, or clearing cookies on exit. Using those controls affects how the site behaves, particularly for saved preferences and automatic sign-in.

Clearing or disabling cookies

Clearing cookies will remove stored settings and may sign you out of the site. Disabling non-essential cookies reduces tracking and personalisation but can limit features such as saved promotions, language persistence, and fast login. Essential cookies cannot be fully disabled without affecting basic functionality.

Site functionality impact when cookies are disabled

When cookies or browser storage are disabled, expect limitations such as repeated login prompts, loss of saved preferences, slower navigation, and restricted access to personalised features. Critical workflows like deposits, withdrawals and account verification may require cookies to operate smoothly.

Technical diagnostics and performance optimisation

Diagnostic cookies help capture performance metrics and error logs so technical teams can prioritise fixes and tune capacity. These cookies do not store personal content and are used in aggregate to maintain stable site performance during peak usage.

Aggregated analytics information

We rely on aggregated analytics to understand overall usage patterns such as peak hours, popular games, and drop-off points. This aggregated data informs product updates and server scaling without exposing individual browsing histories.

User experience improvements

Cookies support continuous refinements such as faster game load times, remembered filters for game search, and smoother cashier interactions. Preserving small preferences creates a more consistent and efficient session on return visits.

Changes to this policy

This Cookies Policy may be updated from time to time to reflect changes in technologies or services. Material changes will be posted on the site with an updated effective date. You can review and adjust your cookie preferences at any time using the cookie settings link.

Where to get help

If you have questions about cookie options or need assistance adjusting preferences, please use the site support or help centre. The support team can explain which cookie categories affect specific features and help troubleshoot any issues caused by cookie settings.