Terms of Use
This page sets out the rules that govern use of Velobet Casino. It explains the relationship between us and our users, and describes the main responsibilities, eligibility conditions and operational procedures that apply when you open and operate an account on our platform. We expect all users to read these terms and to comply with them when registering, depositing, placing bets or playing casino games.
Account responsibilities
You are responsible for maintaining the confidentiality of your account details, including your username and password. You must notify us immediately if you suspect unauthorised access or any other security issue. We may suspend or lock an account where we reasonably suspect fraud, unauthorised activity or a breach of these terms.
Only one account is permitted per person unless we agree otherwise in writing. We reserve the right to restrict, close or merge accounts that appear to be duplicates, are used to exploit promotions, or breach account rules. Persistent misuse may lead to forfeiture of bonuses and winnings.
Eligibility requirements
To create an account you must meet the minimum age and eligibility requirements relevant to your location. By registering you confirm that all personal information you provide is accurate and that you are authorised to use the payment methods registered to your account.
We carry out verification checks at registration and before processing withdrawals. Verification may include identity documents, proof of address and proof of payment method. Access to some services may be limited until verification is complete.
Acceptable platform use
Users must not attempt to interfere with platform operation, manipulate games or use automated tools to access or use the service. Abusive behaviour, money laundering, collusion or any attempt to distort outcomes is prohibited and will result in account action and possible reporting to relevant authorities.
Players must comply with any local laws that apply to their use of the service. We may impose limits on stakes, deposits and withdrawals to manage risk and to support responsible play.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which are published with each offer. General rules include minimum deposit thresholds, wagering requirements, eligible games, maximum bet limits during bonus play and validity periods. Where a conflict arises, the promotion terms take precedence.
We may withhold, cancel or reclaim bonuses and winnings if we suspect abuse, multiple-accounting or non-compliance with promotion rules. Details of wagering contributions and any caps are published with the relevant promotion.
Deposits and withdrawals
Available payment methods and minimum or maximum transaction amounts are shown in your account cashier. Deposits are usually credited instantly but may be delayed by third-party providers. Withdrawals are subject to verification and may require additional checks before processing.
We may apply withdrawal limits and require staged payments for large wins. We do not guarantee a specific processing time where payments are handled by external providers. Any fees applied by payment providers are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a complaint you should contact our support team and provide full details of the issue. We aim to resolve disputes promptly and fairly. If we cannot agree a resolution, we will explain the next steps available under our internal complaints procedure.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be communicated by updating the site and, where appropriate, notifying account holders. Continued use of the service after publication of changes constitutes acceptance of the revised terms.
If you do not accept an update you should stop using the service and contact support to close your account. We retain the right to take immediate action where necessary to protect the platform, users or to comply with legal obligations.